Contact us

Gemma Madagascar is run by a small team in Antananarivo. Write to us about an order, your account, or anything that is not working, and a person will answer.

[email protected]

Orders, deliveries, returns, account and sign-in problems.

Postal address

Gemma Madagascar Sarlu
Antananarivo, Madagascar

Correspondence only — we are not a walk-in shop.

Support hours

Monday to Friday, 08:00–17:00 East Africa Time (UTC+3).

Messages that arrive outside these hours are answered on the next working day, normally within two working days.

Privacy requests

[email protected]

Access to or deletion of your personal data, and questions about Google Sign-In.

Help us answer faster

Include your order number if your question is about an order.
Include the email address on your account if your question is about signing in.
How we handle the personal data in your message is described in our Privacy Policy.